Making a Purchase
Making a purchase could not be easier at The Silver Factory.com. Simply browse our online shop and when you decide to buy any items click on the 'Purchase Now' button. When you have finished shopping click on 'view basket' and you will be asked for a few details so we can complete your order (at this point if you do not have an account you will be guided through setting an account up). We accept all major credit/debit cards, if you have a specific request or require further information you can either email us or call +44(0)121 507 0686.
When buying an item from The Silver Factory.com you comply with our shopping process and by placing an order you warrant to us that you are at least 18 years old and legally capable of entering into binding contracts. If you are under 18 then you may purchase from The Silver Factory.com only with the involvement of a parent or guardian.
We reserve the right to accept or reject an order from you and all acceptances will be informed by email. If we are unable to accept an order or cancel an order than we will call, email, telephone or write to inform you.
Prices and Payments
All prices are as quoted on the site and include VAT (currently 20%). When you go through the shopping cart process all prices and the VAT amount will be displayed.
If your item is for delivery within the UK and Northern Ireland, we do not charge for delivery - postage is FREE. For overseas deliveries less than £200 we charge an £15.00 postage fee. Overseas deliveries over £200.00 are free of charge worldwide.
Delivery times are approximately 3-7 working days for deliveries within the UK and 10-14 working days outside the UK. These are guides only and every effort is made to deliver in stock items within these timeframes. If an item is out of stock we will inform you as soon as possible and let you know when it will be available. We will try to send out of stock items to you as soon as possible but if you are unable to wait, then you are free to cancel your order if you wish. We will not charge you for out of stock items until they are available for dispatch.
When you have finished adding items to your 'shopping cart' we will ask you for your details to complete the order and we will also ask you to register your details so we can process your order efficiently, make future ordering quicker and so we can inform you of special promotions. The Silver Factory also has an email marketing facility on the website which will allow The Silver Factory to send new promotions and new product offers (you will at any point have the option to unsubscribe from this service). When registering your password please remember that you are responsible for maintaining the confidentiality of your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. It is not possible to order without registering, this is to prevent any form of fraudulent activity.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The information we collect includes: name, address phone number, email address and payment details. We will not collect any sensitive information from you and we will not pass on your details to third parties other than those that assist us with processing your order (we use DPD Local delivery services and your name, address, telephone number and email address are required in order to process your delivery). We hold accurate and up to date information, you can check the details we hold by emailing email@example.com if you inform us that there is anything incorrect then we will change it.
If you need to change or cancel an order, please contact us as soon as possible by calling +44 (0)121 507 0686 Monday-Friday 9.00am-4.30pm or you can email us. Please advise your name, date of order & your order ID (generated from your order), in order to help us locate your order more quickly. We will acknowledge your cancellation request within one working day of receipt.
Orders for items that have been modified, ie. made to order or engraved cannot be changed or cancelled.
The Silver Factory take great care to ensure that your purchase arrives with you in pristine condition.
However, should you wish to return your item for any reason, please notify us in writing, either by e:mail or by post within 14 days of receipt of such goods. Please note that we are unable to refund any item that varies from the forms and designs as shown on the website. This includes items from the website which have been engraved, modified to meet customer requirements, or specially commissioned pieces.
Returning an Item to The Silver Factory
Complete the returns slip that came with your order. Please be sure to include your Order Ref number (this can be found on your delivery note or order confirmation email). In the case of faulty items please provide a full description of the fault in the space provided on the returns slip. Wrap the item securely in its original condition and original packaging and send the package, together with the completed returns slip, to the following address:
The Silver Factory
43 Nursery Road
The item should be should be returned to us within 28 days of receipt by you. We will notify you via e:mail upon receipt of the package and again once we have processed your refund. This usually takes around 5 working days.
Please note that we cannot refund the original cost of delivery unless we have delivered the item to you in error or the item is faulty.
For your protection we recommend that you obtain proof of posting. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. We cannot issue refunds for goods that fail to reach us.
If you have any further questions or concerns about returning a purchase or cancelling an order please do not hesitate to contact us by e:mail or telephone +44 (0)121 507 0686.
Conditions of Made to Order Items and Engraving
For made to order and engraved items, full payment in advance is required. Our normal full refund returns policy does not apply on any items that vary from the forms and designs as shown on the website. This includes items from the website which have been engraved, modified to meet customer requirements, or specially commissioned pieces.
Changes to Terms and Conditions
We reserve the right to make changes to our website, policies, and Conditions of Sale at any time. You will be subject to the policies and conditions of use and sale in force at the time that you use The Silver Factory.com or order items from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
All content included on The Silver Factory.com, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of The Silver Factory or its suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of The Silver Factory.com and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of The Silver Factory.com or our software suppliers and is protected by United Kingdom and international copyright laws.
Our liability in connection with any product purchased through The Silver Factory.com is strictly limited to the purchase price of such product. Your statutory rights are not affected.
Law and Jurisdiction
These terms and conditions are governed by English law and you submit to the exclusive jurisdiction of the English courts. We would very much like to hear any comments or queries you have. Phone +44(0)121 507 0686 Email enquiries@The Silver Factory.com Address 42 Nursery Road, Hockley, Birmingham, B19 2XN
Many thanks and we hope you enjoy shopping at The Silver Factory.com